FREQUENTLY ASKED QUESTIONS
We understand the importance of communication regarding our dedication and commitment to quality house cleaning services and our top-notch processes. Please read below for several frequently asked questions if your a new client or a recurring home cleaning resident.
Experience consistent and hassle-free home cleaning services, give our Polish ‘n Buff Clean Team a call today at 612-222-1378.
The truth is, if you think a professional is expensive, wait till you hire an amateur. The underground market seems less expensive on the surface, but in the long run, it really isn’t. What is your time worth? Cheaper services generally require you to find a housekeeper, verify their background, train them, and provide all the supplies for cleaning. You have to manage, supervise, and pay their payroll taxes despite their claim that they are an “independent contractor” (the IRS almost never agrees. Therefore, you are liable for all federal withholding taxes and labor law compliance). The “savings” are not worth the risk, especially if the cleaner is undocumented or brings undocumented “relatives” to help clean. Non-professional cleaners often give the cleaning industry a bad name by not paying taxes and hiring illegal workers.
Yes! Your next cleaning is absolutely FREE when you refer us to someone who uses us! You could get all of your cleanings for FREE if you just spread the word to everyone. We thrive on referrals and are generous when you refer!
Our Cleaning Techs are employees. Thoroughly screened and trained by an experienced Training Manager.
No, we just look like one because we are just as professional. But, we have the freedom to provide you with a more customized service, and our prices are usually slightly lower than the franchises.
Absolutely. You’d be shocked at who does not pass.
Yes, our employees must be able to read and speak English because we offer customized cleaning for our clients. We do not use illegal labor, which is common with many services. For security reasons, be sure you are dealing with a legitimate service.
Yes, for your convenience we accept: VISA, MASTERCARD, and DISCOVER
No! You can cancel any time you wish. But we do have a DISCOUNT program for our Pre-Paying VIPs that offers substantial savings on every cleaning. You’ll only sign our non-compete agreement and on-time payment commitment when you hire us.
At the time of service. You can leave a check on the counter, or we can charge your credit card the day of cleaning.
Our work is 100% guaranteed. If you are not satisfied, we will return within 24 hours and re-clean any unsatisfactory areas. If we cannot satisfy you, a refund will be offered in most instances, and the relationship will be permanently terminated.
You get to pick your day and time. We clean Monday through Friday (and Saturdays on special occasions) between 8:00 and 5:00 p.m. You can pick an arrival time of either: 8:00 to 8:30 a.m. or 11:00 to 1:00 p.m. Our clients are not stuck waiting all day for us to show up!
Yes, upon request and subject to availability. But yes, we have most Saturdays available.
We love them, and we’ll treat them like our own. Your special instructions are noted on our Work Orders, so the Cleaning Tech will know your wishes with regard to your pets.
No. Most of our clients give us a key and their alarm code. Our employees are carefully screened and trained.
For the ultimate in sanitation, we use your supplies and equipment unless you don’t want to provide them. No maid service cleans the equipment between houses. This exposes your home to germs and pet dander from the other houses they clean. Back up equipment and supplies are always on hand for emergencies.
We conduct criminal background checks on every prospective employee; we verify job history and conduct employment verifications. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust. We rank safety and security at the top of our business priorities.
Give us 24 business hours notice of your change in plans, and we will promptly reschedule or cancel your service.
We’re not a franchise–we can do what you want. Just call the day before to make your special requests, and we will quote you a price for the additional time. Ovens, fridge? Yes!
No, it’s not expected, but it is greatly appreciated for work well done.
Just tell us what day works best for you.
Many of our clients do have a Top To Bottom Deluxe Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly, or bi-weekly routine. It’s less expensive than the first time Deluxe cleaning because the rest of the house is already at maintenance level if we are servicing your home!